Bug with office hours per extensions?

Discussion in '3CX Phone System - General' started by matictec, Jul 29, 2010.

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  1. matictec

    matictec New Member

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    Following scenario:

    - no holidays are configured (!important)
    - vmail is not activated for extension
    - a (dummy) extension forward calls to an external number
    - specific office hours are created for the extension
    - option is set that call out of the office hours are not forwarded

    when no holidays are configured, the call is been forwarded to vmail (prompt that vmail is deactiveted) during the office hours. after a holiday is created the forwarding rule works correct.

    of course this is a rarely situation, but for me it is a bug that has to been fixed in one of the next releases.

    we will also test it on aother testsystem next days.
     
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  2. MichaelB

    MichaelB Member
    3CX Support

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    Hi I checked this, and whatever actions you do it always prompts that vmail is deactiveted. Due that I deactivated Vmail.
    I added the holidays and still.. When I enabled vmail, everything works as expected.
    Could not replicate. Can you send me a backup at mb@3cx.com.
    Thanks and Regards
     
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  3. matictec

    matictec New Member

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    Sorry. I think my description is not very good. i try it again.

    the extension should forward any call to an external number during office hours (8am-6pm) only. so i set the option not to forward out of office hours (forward to vmail). the problem is not the prompt that vmail is deavtivated, because it is deavtivated. the problem is that the pbx tries to forward the call to vmail during office hours. after i add a holiday entry, the pbx forward the call correctly to external number.

    we try it next days on aother pbx.
     
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