Building first PBX system

Discussion in '3CX Phone System - General' started by drudesign, Dec 21, 2017.

Thread Status:
Not open for further replies.
  1. drudesign

    Joined:
    Dec 21, 2017
    Messages:
    3
    Likes Received:
    0
    Welcome all forum members,
    I'm newbie at PBX and managed telephony, but I'm familiar with computer networking. I'd like to create my first PBX system working in my company. The goal I want to achieve is:

    Technical:
    - use only one number (GSM card)
    - ability to answer call with Android phone connected to company Wi-Fi network

    Customer support:
    - wecome message on answering call
    - informing customer about position in line (if more than one is calling)
    - informing about working hours if customer is calling off working hours

    Can anyone help me where do I have to start to achieve this? What hardware and software would I need? I'd rather prefer open-source, cost-effective solution. Many thanks in advance!
     
  2. eddv123

    eddv123 Well-Known Member

    Joined:
    Aug 15, 2017
    Messages:
    1,218
    Likes Received:
    174
    Hi Drudesign,

    First of all if you are new to 3CX I would encourage you to look at the online courses and documentation, it is a very well supported product.

    https://www.3cx.com/3cxacademy/
    https://www.3cx.com/user-manual/

    If you want a device capable of GSM calls I would suggest a beroNet GSM gateway.
    https://www.beronet.com/products/voip-gateways/gsm-gateway/

    The device is capable of 2 modules, each of which support 2 sim cards.

    As for the 3CX System itself you need to decide where you are hosting it (if using a gateway on-premise would be preferred) and whether it will be setup on Windows OS or Linux.

    You must also decide whether you want to use hardware phones or simply soft-client, if hardware phones then I would definitely recommend a supported manufacturer like Yealink:
    http://www.yealink.com/

    Did you purely want to use GSM for your calls ? what you should be doing is using SIP Trunks with 3CX ideally.

    You have many options however but SIP trunks offer considerable cost savings for calls. Personally I would only use GSM as a fail-over option or for least cost routing mobile to mobile calls:
    https://www.3cx.com/partners/sip-trunks/
     
  3. drudesign

    Joined:
    Dec 21, 2017
    Messages:
    3
    Likes Received:
    0
    Hello eddv123,
    many thanks for such rich answer!
    However, as you probably know, I don't understand half of your response (yet) :)

    I will learn from documentation and then - if some things still are unclear - ask again.

    I think it would be self-hosted solution, I'm not yet sure which option would I prefer - Windows or Linux. I guess there won't be a problem in this part - unless one of them is preffered?

    I believe that soft client would be sufficient - we are mobile, travelling from one corner of warehouse to another, so deskphone is not an option.

    We want to use GSM because of very attractive offer from our provider - constant low cost, no matter how many calls/sms-es we process.
     
  4. eddv123

    eddv123 Well-Known Member

    Joined:
    Aug 15, 2017
    Messages:
    1,218
    Likes Received:
    174
    For on premise systems I would weigh it up the pro's and con's:

    If you are familiar with Linux and happy with the operating system go Linux (you don't have to pay for a Windows licence then). You can simply install 3CX with a full ISO now which simplify's things.

    If you are more comfortable with Windows then use Windows, obviously most people are familiar with this environment so it is a popular choice.

    I would still look at SIP Trunking, the cost savings can be considerable.
     
    YiannisH_3CX likes this.
  5. drudesign

    Joined:
    Dec 21, 2017
    Messages:
    3
    Likes Received:
    0
  6. eddv123

    eddv123 Well-Known Member

    Joined:
    Aug 15, 2017
    Messages:
    1,218
    Likes Received:
    174
    Look at either the Worldwide providers to see which countries they support:
    https://www.3cx.com/partners/sip-trunks/worldwide/

    Or you could use an "un-supported" Polish provider and set it up in 3CX as a generic SIP trunk.

    Where I would not normally encourage the use of an un-supported provider you do not have much of a choice here.
     
Thread Status:
Not open for further replies.