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Busy signal when dialing partial extension number

Discussion in 'Windows' started by diriana, Mar 11, 2016.

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  1. diriana

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    I am getting a busy signal after dialing '11' for internal calls to extension '112' and any other extension beginning with '11'. Busy signal occurs immediately after dialing the second '1'.

    If I press "New Call" dial the extension then press "Send" the call goes through just fine. That is, dialing WITH a present dial tone fails. Without dial tone present it works.

    All of my extensions are 3 digits and as far as I can tell I have no special extension numbers beginning with '11'.I'm using 3CX version 12 for Windows and Polycom VVX 310 phones.

    Any ideas? Thanks.
     
  2. leejor

    leejor Well-Known Member

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    I would guess that it has something to do with the sets internal dialplan. You would have to have a look it how it is now set-up and make changes to accommodate number combinations that are dialled. if set-up properly, it eliminates that need to hit the send button or wait for a time-out period.

    This may also apply to your sets...

    http://support.polycom.com/global/docum ... B11572.pdf
     
  3. diriana

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    Thank you leejor!

    This is exactly where my problem was. After a little education on creating a digitmap my 3-digit extensions all dial without the need to press "send."

    Thanks so much for the help.
     
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