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- Aug 17, 2011
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Hi,
I have a customer who requested the following feature.
He is always very busy and likes all his calls fielded by his pa/others, but does need to occasionally pick up a call from someone important. He also spends loads of time on his mobile phone and cant answer his desk phone at the same time.
* He wants to be able to see the people calling his line, i.e. not DND
* Ideally he would like to know the number/name of anyone on hold, when someone rings him to put a call through.
* He would like to be able to set up a number of 'canned' responses and be able to send one of them at the press of a button to the person putting the call through. (like "Please say I'll ring back within 10 mins" or "Please say I'm out" or "Please put them through.")
I was thinking the chat feature would be great for this - does anyone know if any of the api's include chat?
I'm thinking of a popup app which annouces external calls (headed for certain monitored extensions) which includes buttons for sending the 'canned' chat messages, one for attempting a transfer to someone (perhaps a combobox to choose the person, maybe also the status of the person) this button sends a message like "Jeff, I have XXXXXXX on hold for you?"
Jeff then pushes one of his buttons.
I'm a .Net software developer so I dont mind knocking something together, but thought I'd post here in case anything like this was in the pipeline or anyone had done anything similar?
Is there a way to add to the MyPhone web app?
I realise this is quite a bespoke request, but I think that integrating chat simultaneously with the call could be a really powerful feature?
Hope this makes sense!
Cheers
Andrew
I have a customer who requested the following feature.
He is always very busy and likes all his calls fielded by his pa/others, but does need to occasionally pick up a call from someone important. He also spends loads of time on his mobile phone and cant answer his desk phone at the same time.
* He wants to be able to see the people calling his line, i.e. not DND
* Ideally he would like to know the number/name of anyone on hold, when someone rings him to put a call through.
* He would like to be able to set up a number of 'canned' responses and be able to send one of them at the press of a button to the person putting the call through. (like "Please say I'll ring back within 10 mins" or "Please say I'm out" or "Please put them through.")
I was thinking the chat feature would be great for this - does anyone know if any of the api's include chat?
I'm thinking of a popup app which annouces external calls (headed for certain monitored extensions) which includes buttons for sending the 'canned' chat messages, one for attempting a transfer to someone (perhaps a combobox to choose the person, maybe also the status of the person) this button sends a message like "Jeff, I have XXXXXXX on hold for you?"
Jeff then pushes one of his buttons.
I'm a .Net software developer so I dont mind knocking something together, but thought I'd post here in case anything like this was in the pipeline or anyone had done anything similar?
Is there a way to add to the MyPhone web app?
I realise this is quite a bespoke request, but I think that integrating chat simultaneously with the call could be a really powerful feature?
Hope this makes sense!
Cheers
Andrew