bypassing ivr with rules

Discussion in '3CX Phone System - General' started by ZenMasta, Oct 11, 2012.

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  1. ZenMasta

    ZenMasta New Member

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    I'm trying to make a rule/rules where certain numbers can call to bypass the ivr but so far I'm not successful.

    Inbound Rules>Add DID

    in DID/DDI Name: *
    DID/DDI Number/Mask:
    Rule Type: I've tried both DID and CID mask
    In the text box I enter my cell phones number
    Routing: to my extension.

    Rule applied to whole gateway

    apply/OK

    What am I doing wrong?
     
  2. craigreilly

    craigreilly Well-Known Member

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    the number on this page is not the caller id, but the number called.
    So, if I have a DID block of 480-368-0001 thru 480-368-0100
    I can assign 480-368-0001 to be my main number to receptionist, ring group, ivr.
    I can assign 480-368-0002 to goto the same - a ring group, ivr, extension, etc.

    Some providers pass 10 digits, or 7 ditis, or 4 digits. I use Century Link with a PRI which sends 4 digits (at my request).
    So, I look for 0001, 0002, 0003 etc.
     
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  3. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

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    One alternative, is to have a message fronting the IVR which reminds callers that they can dial the number of the extension that they want to be connected with - then you can just call in, then dial your extension number and by-pass the IVR that way.
     
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  4. ZenMasta

    ZenMasta New Member

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    I have an IVR also but for certain people who "can't"/wont remember an extension.

    btw I'm using 10.0 and I attached a screen grab.

    it appears as I should be allowed to specify the inbound caller as well as the DID using * or the full number.
     

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  5. craigreilly

    craigreilly Well-Known Member

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    I would look in the verbose logging to see what the inbound called id is. (the DID #).

    Where you have MYDID - that is (atleast in v11) simply a name. The matching is done in the second box.

    Look for this in logs. This is a NexVortex example.
    Code:
    15-10-2012 10:06:52.532	L:78.1[Line:10000<<+1602callerid] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=5be.5c34da52.0 Call-ID=973386286_34448806@4.55.5.163:
    			SIP/2.0 180 Ringing
    			Via: SIP/2.0/UDP 66.23.129.253:5060;branch=z9hG4bK5be.5c34da52.0
    			Via: SIP/2.0/UDP 4.55.5.163:5060;branch=z9hG4bK04B03521f76ab74a405
    			Record-Route: <sip:+1480callednumber@66.x.x.x:5060;nat=yes;ftag=gK04083036;lr=on>
    			Contact: <sip:480callednumber@98.x.x.x>
    			To: <sip:+1480callednumber@66.x.x.x:5060>;tag=4052d350
    			From: "CALLER ID NAME"<sip:+1602callerid@4.x.x.x:5060>;tag=gK04083036
    			Call-ID: 973386286_34448806@4.55.5.163
    			CSeq: 26685 INVITE
    			Content-Length: 0
    I just tested a NexVortex line. Under name, put your 10 digits
    Under Number put * then the 10 digits.
     

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