• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

C450 Profile

Status
Not open for further replies.

darren-mc

Joined
Jul 13, 2010
Messages
2
Reaction score
0
I am not too sure whether this is a bug in V9 as I have very little understanding of 3CX...well ok none then... however I am getting the following error when a Siemens C450 connects:

15:28:10.593 [CM505001]: Ext.2035: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [C450 IP010720000000] PBX contact: [sip:2035@xx:5060]

and I am having issues with the external audio (device is a remote worker) sometimes not being present.

What am I doing wrong?

Thanks

Darren
 
I don't think that message is an error - a lot of devices say device not identified. Audio could be any number of things including firewall issues on one side or the other. See if you can capture verbose logs (and a wireshark capture, too) of a phone call that has no audio. That might help diagnose it.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,617
Messages
748,830
Members
144,727
Latest member
NicolasAunixo
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.