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Call between 11:59pm and midnight routed to destination for calls outside of office hours.

Discussion in '3CX Phone System - General' started by AaronFI, May 25, 2017.

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  1. AaronFI

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    Our office is open 24 hours a day on the weekend. During the week we are open 7am-5pm and after hours calls ring to a cell phone. Our dispatchers are usually busiest between the hours of 10pm and 1am during the weekend, and we tend to get calls between 11:59pm and midnight frequently. These calls ring to the designated cell phone because office hours can only be set to 00:00-23:59. As a result any call in this minute typically goes unanswered and routes to I cannot set the office hours to 00:00-24:00. Anyone have advice on how I can get this last minute of the day to ring the office?

    We could change the setting every week to ring the office outside of office hours during the weekend and switch it back for weekdays, but a more hands off solution would be appreciated. Thanks.
     
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