Solved Call By Name Not working

Discussion in '3CX Phone System - General' started by Jamie Snapp, Aug 30, 2017.

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  1. Jamie Snapp

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    Version 15.5.3849.1

    This does not seem to be working at all. Is there a trick to this?
     
  2. Saqqara

    Saqqara Active Member

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    Jamie Snapp and Brian Cross like this.
  3. Jamie Snapp

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    Worked like a charm! Thank you!
     
  4. nb

    nb Support Team
    Staff Member 3CX Support

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    Jamie - This is interesting. In your opinion how did you expect call by name to work in the first place?
    A speech recognizer is required detecting major languages and accents that will reliably catch "Snapp" and route it to the designated extension.
    At least the way it is in 3CX right now, we just have a set of pre-recorded files to scan only. They are recorded in the user's actual voice so saved pitches and notations in the audio stream are denoted. Like this we route the call safer.
     
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  5. Brian Cross

    Brian Cross New Member

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    He missed a part in the config. Not everyone works on 3cx 24/7...
     
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  6. nb

    nb Support Team
    Staff Member 3CX Support

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    A ok - No I initially thought that a user might expect this in a different way. Thats all. Some guides are in fact lengthy.
    Thanks for the feedback!
     
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