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Call By Name

Discussion in '3CX Phone System - General' started by cbongard, Dec 9, 2014.

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  1. cbongard

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    We have a user who has a two letter last name. The Call By Name feature requires THREE letters. I have tested and the user cannot be reached through Call By Name.

    Is there a solution to this?
     
  2. craigreilly

    craigreilly Well-Known Member

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    check Advanced Settings - Customer Parameter
    Search for "NAME"

    CALLBYNAME_MINLEN Minimal length of number for call by name 3
    CALLBYNAME_MAXLEN Maximal length of number for call by name -1
     
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  3. cbongard

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    Excellent. That worked!

    Now I'm looking for a way to fix the prompt. Currently the prompt says "first three letters...."

    I found the prompt wav file that I could replace with one I record....but....the prompt is actually broken in to two wav files.
    "Please Enter"+"the first three letters...."

    So if I replace both, the "please enter" prompt that is used somewhere else would be my voice (male), with the default (female). That, unfortunately, would be a bit strange. I can re-record them all...but not something I REALLY want to do.

    My question is then: is there a way to change the "Call by Name" prompt to only use ONE WAV file?
     
  4. craigreilly

    craigreilly Well-Known Member

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    why not find a similar voice at fiverr.com and pay $5 for a pro recording...
     
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