Call Center Queue

Discussion in '3CX Phone System - General' started by ScottPhone, Aug 8, 2013.

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  1. ScottPhone

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    Version: Phone System 11 with Call Center

    I am tweeking our call center setup and have a small issue. I have an extension FWD to a call queue with a 12 second intro prompt. My problem, when a call comes into the queue it starts the intro and simultaneously rings all available agents. The caller never gets a chance to hear the intro. What am I missing?
     
  2. ScottPhone

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    HELP! Anybody have any ideas on this?
     
  3. DimitriSuter

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    Route the incoming call to a digital receptionist (auto attendant) first, play announcement, then connect to the queue.
     
  4. ScottPhone

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    I'll do that. Thanks
     
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