We have a call centre, we have migrated over to 3cx this week. All going well. We have 5 agents that are currently in the Q. They need to do a wrap up which takes longer than the time set. So they all click Q to come out the Q. Leaving no one in the Q. The call just says “No available agents” and drops the call. On our previous system. Instead of them clicking the Q button, they had a “Make Busy” button. This would still leave them in the Q so the guest can continue to hold. Is there such a thing as to stay logged into the Q but on “BUSY” We are having so many abandoned called and loss of sales. Also, on our 3CX Windows Client, When they are making a call, the 3CX Client hangs for 26 seconds and then initiates the call. We are on the latest version of everything.