Call Confirmation

Discussion in '3CX Phone System - General' started by Ascent, Apr 6, 2018.

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  1. Ascent

    Ascent

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    Is there a way that when a call is sent to a cell phone using call forwarding that the person who answers has to hit a number to either confirm or deny the call. This is a feature on Asterisk and one we use all the time for our remote techs
     
    #1 Ascent, Apr 6, 2018
  2. eddv123

    eddv123 Well-Known Member

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    Hi Acent,

    What is the current behaviour (from 3CX)? And to confirm- this is a forwarding to GSM/Mobile number?

    I would expect You get and accept/deny on the phone itself (but if GSM and not 3CX softphone then the behaviour I would of thought would be down to your phone type).
     
    #2 eddv123, Apr 6, 2018
  3. Ascent

    Ascent

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    Forwarding to a GSM yes. Not the App. We put the number or ext in a ring group but I want confirmation requirements for when the call is sent to the gsm but not an in house ip phone in the office.
     
    #3 Ascent, Apr 6, 2018
  4. jed

    jed New Member

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    Hi, When forwarding to Mobile, select "Announce Caller (Rebound)" (See forwarding roules)
     
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    #4 jed, Apr 6, 2018
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  5. Ascent

    Ascent

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    That doesn't work I tried. It does not ask me to press a number to confirm I want the call on my cell phone. It just drops it into my phone.
     
    #5 Ascent, Apr 23, 2018
  6. Trevor Forrest

    Trevor Forrest

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    i seem to be hitting the same issue today. set forward to mobile and checked rebound for the status the extension is in (and the rest just in case) and while it does forward to the cell phone number, it does not prompt to answer the call and does not rebound to the 3cx voicemail system.
     
    #6 Trevor Forrest, Apr 23, 2018
  7. leejor

    leejor Well-Known Member

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    What type of trunking are you using? I believe, that to work, Rebound requires answer supervision on the call. PSTN trunks (gateway) may not be able to provide this, depending on the gateway options set, and a current reversal from the provider.
     
    #7 leejor, Apr 23, 2018
  8. Trevor Forrest

    Trevor Forrest

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    @leejor not sure if you were replying to ascent or myself, but i just opened a thread on my own on this. given the new info below, i am not sure if that applies to myself.

    @Ascent what status is your extension in? after some troubleshooting for my issue, rebound works while in away/dnd/out of office, but not in available 1/2 status. try setting to the away status and see if it is working that way. this feels buggish since rebound is available in the "available" status. perhaps add yourself to my thread too.
     
    #8 Trevor Forrest, Apr 23, 2018
  9. Ascent

    Ascent

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    whats the url for the new thread?
     
    #9 Ascent, May 7, 2018
  10. Ascent

    Ascent

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    This issue is still not fixed. Not impressed with the lack of response from 3CX
     
    #10 Ascent, May 15, 2018
  11. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Ascent

    What PBX version are you running? You can see the exact build number on the Dashboard, under the information column next to the licence.
    Also are you using a SIP trunk ? Who is your provider?
    Can you send a screenshot of the forwarding options of the extension? Hide any sensitive information like phone numbers, names etc.
    We will need to know the call flow as well, as i have tried rebound and it does work so the more details you provide the more we will be able to assist.
     
    #11 YiannisH_3CX, May 15, 2018
  12. Ascent

    Ascent

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    Product Professional Annual
    Version Number
    15.5.0

    Call confirmation works fine with the old Elastix system not based on 3cx

    Using a SIP Provider.
     
    #12 Ascent, May 15, 2018
  13. leejor

    leejor Well-Known Member

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    Is the call being made direct to the extension, or is it directed to a Ring Group that the extension is a member of? Behaviour can be different.
     
    #13 leejor, May 15, 2018
  14. Ascent

    Ascent

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    Part of a ring group
     
    #14 Ascent, May 15, 2018
  15. Ascent

    Ascent

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    Well that support was short lived. :(
     
    #15 Ascent, May 15, 2018
  16. leejor

    leejor Well-Known Member

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    #16 leejor, May 15, 2018
  17. Ascent

    Ascent

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    Well thats useless then. Why wouldn't something like that be supported out of the box. Let's get on the ball here guys. Any features that Elastix had SHOULD have been built into this system before you bought it. This is very frustrating.
     
    #17 Ascent, May 15, 2018
  18. leejor

    leejor Well-Known Member

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    #18 leejor, May 15, 2018
  19. leejor

    leejor Well-Known Member

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    I think that, by default, allowing the forwarding of a call made to a ring group, when it is not a call direct to the extension, can cause a lot of problems. Ring groups are there because someone else is expected to be available to take the call if you aren't. That why the call went to the ring group. If you allow users to forward their number off to ...a mobile, their home, etc. and ring group calls also follow, then there is a chance that the call is answered by a machine (voicemail), and never given a chance to be picked up by someone else in the ring group.

    Trying to track down, why calls are not "available' for other ring group members, may take some time to figure out....who, in the group, has forwarded their number off to...?
     
    #19 leejor, May 15, 2018
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  20. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    I agree with leejor on this one. The purpose of a ring group is to have other people answer the call if you are not available to. Especially if you use the announce caller feature could cause a lot of lost calls. If you choose not to answer the call then it will be forwarded to voicemail and other members in the ring group will not have the option to answer the call at all.
     
    #20 YiannisH_3CX, May 16, 2018
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