Solved Call Control Preference - where is it!

Discussion in '3CX Phone System - General' started by VictorC, Mar 30, 2018.

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  1. VictorC

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    Looking for it, cant find it in latest V15. Found below in old post, but I don't even see a preferences under the provisioning Tab.

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    In order for the softphone to start in CTI mode, you will need to change the Call Control Preference in the Extension Settings. Go to Extension Settings >> Provisioning Tab and under Preferences >> Call Control change the option to "IP Phone" and re-provision. This will force the client to start in CTI mode.
    As for the client, during the installation of 3CXPhone a shortcut is placed in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\ so it will automatically start when user logs in. If this is not happening, check in the above folder and make sure that there is a 3cx client shortcut in there.
     
  2. pmterp

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    After clicking the phone provisioning tab, hit the "Your phones" drop down and select "3CX Client". Then you should see the option about half way down.
     
  3. VictorC

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    Also what all does this do? is there any negatives to it?
     
  4. pmterp

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    I guess that depends on what you're trying to accomplish. CTI mode lets you control your physical IP phone vs using a soft phone. Below is a section from the admin manual.

     
  5. VictorC

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    thanks all good now..
     
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