- Joined
- Mar 15, 2018
- Messages
- 34
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Hi,
All of our reports are showing the call costs incorrectly, no matter how I set the prices the costs come through as $1 per min.
I went to Call Reports > Call Costs and set the following:
Country Name: Prefix: Rate:
default default 0.05
United States/Canada 001 0.05
I also made a custom one with the prefix of "1" and set that to 0.05 as well but the reports always show:
6/1/18 9:12:57 AM Employee Name (Ext) 18005551212 answered 00:00:03 00:25:11 00:25:14 25.18 Terminated by 18005551212
I put the cost part in bold, it won't update for some reason. Also, is there some way to set incoming call costs? They all show as $0.00
All of our reports are showing the call costs incorrectly, no matter how I set the prices the costs come through as $1 per min.
I went to Call Reports > Call Costs and set the following:
Country Name: Prefix: Rate:
default default 0.05
United States/Canada 001 0.05
I also made a custom one with the prefix of "1" and set that to 0.05 as well but the reports always show:
6/1/18 9:12:57 AM Employee Name (Ext) 18005551212 answered 00:00:03 00:25:11 00:25:14 25.18 Terminated by 18005551212
I put the cost part in bold, it won't update for some reason. Also, is there some way to set incoming call costs? They all show as $0.00