Hi, Prior to using 3CX, we would have enabled call diversion on our PSTN line simply by dialling *21* 0777123456 from the handset which would divert phone calls to a company mobile when we were out of the office. I have tried the same function by dialling 9 *21*0777123456 on our new voip handset (we use 9 for outside line) but the call wont go through and i get an error tone which is coming from our SPA3102. I have a feeling this is due to the dial plan for Line 1 on the SPA. The current plan is (*xx|11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.). I honestly find it very hard to make any sense of dial plans! Can someone advise how I can alter the dial plan to allow *21* to work? Alternatively, is it possible to divert incoming calls to a mobile phone within 3CX itself? This is a great forum community. Thanks in advance!