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Call diverted to voicemail results in stuck call

Discussion in '3CX Phone System - General' started by asdesign, Jul 9, 2010.

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  1. asdesign

    Jul 9, 2010
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    I am testing from remote machine 9RC1
    Extension 99 stays orange and disconnect call is greyed out

    20:13:26.453 Currently active calls [none]
    20:13:19.343 Extension 12 is updated
    20:12:54.578 [CM503008]: Call(6): Call is terminated
    20:12:54.453 Currently active calls - 1: [6]
    20:12:49.343 Session 641 of leg C:6.1 is confirmed
    20:12:49.234 [CM503007]: Call(6): Device joined: sip:99@;rinstance=4276ea3123a0d9bb
    20:12:49.218 [CM503007]: Call(6): Device joined: sip:10000@
    20:12:49.218 [MS210005] C:6.1:Answer provided. Connection(proxy mode):
    20:12:49.218 [MS210001] C:6.3:Answer received. RTP connection[unsecure]:
    20:12:49.218 Remote SDP is set for legC:6.3
    20:12:49.218 [CM505001]: Ext.99: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:99@]
    20:12:49.218 [CM503002]: Call(6): Alerting sip:99@;rinstance=4276ea3123a0d9bb
    20:12:49.015 [CM503025]: Call(6): Calling Ext:Ext.99@[Dev:sip:99@;rinstance=4276ea3123a0d9bb]
    20:12:49.015 [MS210004] C:6.3:Offer provided. Connection(proxy mode):
    20:12:49.000 [CM503005]: Call(6): Forwarding: Ext:Ext.99@[Dev:sip:99@;rinstance=4276ea3123a0d9bb]
    20:12:49.000 [CM503003]: Call(6): Call to sip:12@ has failed; Cause: 486 Busy Here; from IP:
    20:12:41.734 [EC100007]: External application is connected: application:ryba-server3:0/3CXAssistantServer local: remote:
    20:12:35.656 [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.12964.0] PBX contact: [sip:12@]
    20:12:35.656 [CM503002]: Call(6): Alerting sip:12@;rinstance=2e5ba0ca8ff64d8c
    20:12:35.453 [CM503025]: Call(6): Calling Ext:Ext.12@[Dev:sip:12@;rinstance=2e5ba0ca8ff64d8c]
    20:12:35.453 [MS210004] C:6.2:Offer provided. Connection(proxy mode):
    20:12:35.406 [CM503004]: Call(6): Route 1: Ext:Ext.12@[Dev:sip:12@;rinstance=2e5ba0ca8ff64d8c]
    20:12:35.390 [MS210000] C:6.1:Offer received. RTP connection:
    20:12:35.390 [CM503010]: Making route(s) to <sip:10@>
    20:12:35.390 Remote SDP is set for legC:6.1
    20:12:35.390 [CM505002]: Gateway:[RYBA] Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] PBX contact: [sip:10000@]
    20:12:35.390 [CM503001]: Call(6): Incoming call from 01256327017@(Ln.10000@RYBA) to <sip:10@>
    20:12:35.390 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:10
    20:12:35.390 Looking for inbound target: called=10000; caller=01256327017
    20:12:35.390 [CM500002]: Info on incoming INVITE:
    INVITE sip:10000@ SIP/2.0
    Via: SIP/2.0/UDP;branch=z9hG4bK-239a12a4
    Max-Forwards: 70
    Contact: "10000"<sip:01256327017@>
    To: <sip:10000@>
    From: "10000"<sip:01256327017@>;tag=b0b7098b49be63f0o1
    Call-ID: d51b11e7-7f149744@
    CSeq: 102 INVITE
    Expires: 240
    Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",nonce="414d535c024805a327:295849ac65b1687bacb79b50e584360d",uri="sip:10000@",algorithm=MD5,response="68ad31616a646d02b27e09ed827ea3e9"
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

    Nov 19, 2008
    Likes Received:
    This is most likely related to your PSTN Gateway and incorrect disconnection settings.
    You would have to find the correct Disconnection tone for the country you live in and set it correctly in the SPA3102.
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  3. asdesign

    Jul 9, 2010
    Likes Received:
    Grateful and embarrassed of Basingstoke writes
    "Thank you. "
    I'm from a Server based computing background where things have a much lower tweak requirement.
    We will sign up as 3cx resellers shortly, very impressed with the product.
  4. Discovery Technology

    Apr 19, 2008
    Likes Received:
    Here's the disconnect tone for Australia - this is placed in the disconnect tone field under the PSTN line tab:


    I noticed that by default when a caller hangs up (if the call has been passed to voicemail) that the call stays connected until this has been added to the ATA.
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