Call Drops when Parked Call is picked up

Discussion in '3CX Phone System - General' started by brianoakes, Jan 3, 2017.

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  1. brianoakes

    Joined:
    May 12, 2012
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    Howdy!

    We upgraded to v15 over the holidays and this morning, users are seeing the following behavior. Here is the scenario:

    User A receives a call, and parks it. User B picks up the call, and about 2 seconds later the call is dropped. The person who was parked hears User B before the call is dropped.

    Polycom 550 phones with the following Softkey/EFK

    <efk>
    <efklist
    efk.efklist.1.label="Call Park"
    efk.efklist.1.mname="callpark"
    efk.efklist.1.status="1"
    efk.efklist.1.action.string="*0$P1N1$$Trefer$"

    efk.efklist.2.label="Call Pickup"
    efk.efklist.2.mname="callpickup"
    efk.efklist.2.status="1"
    efk.efklist.2.action.string="*1$P1N1$"

    efk.efklist.3.label="Transfer"
    efk.efklist.3.mname="blndxfer"
    efk.efklist.3.status="1"
    efk.efklist.3.action.string="$P2N4$$Trefer$"

    efk.efklist.4.label="TransferVM"
    efk.efklist.4.mname="blndxfervm"
    efk.efklist.4.status="1"
    efk.efklist.4.action.string="*4$P3N4$$Trefer$"
    />
    <efkprompt
    efk.efkprompt.1.label="Park Location (0-9): "
    efk.efkprompt.1.status="1"
    efk.efkprompt.1.type="numeric"

    efk.efkprompt.2.label="Extension to transfer to: "
    efk.efkprompt.2.status="1"
    efk.efkprompt.2.type="numeric"
    efk.efkprompt.3.label="VM to transfer to: "
    efk.efkprompt.3.status="1"
    efk.efkprompt.3.type="numeric"
    />
    </efk>
    <softkey
    softkey.feature.basicCallManagement.redundant="1"
    softkey.feature.endcall="1"
    softkey.feature.newcall="0"
    softkey.feature.callers="1"
    softkey.feature.directories="0"
    softkey.feature.forward="0"

    softkey.1.label="Park"
    softkey.1.enable="1"
    softkey.1.action="!callpark"
    softkey.1.insert="2"
    softkey.1.use.active="1"
    softkey.1.use.dialtone="1"
    softkey.1.use.hold="1"
    softkey.1.use.idle="0"

    softkey.2.label="PickUp"
    softkey.2.enable="1"
    softkey.2.action="!callpickup"
    softkey.2.insert="1"
    softkey.2.use.active="1"
    softkey.2.use.dialtone="1"
    softkey.2.use.hold="1"
    softkey.2.use.idle="1"

    softkey.3.label="Txfr"
    softkey.3.enable="1"
    softkey.3.action="$P2N4$$Trefer$"
    softkey.3.insert="3"
    softkey.3.use.idle="0"
    softkey.3.use.active="1"
    softkey.3.use.dialtone="1"
    softkey.3.use.hold="0"
    softkey.4.label="TxfrVM"
    softkey.4.enable="1"
    softkey.4.action="*4$P3N4$$Trefer$"
    softkey.4.insert="4"
    softkey.4.use.idle="0"
    softkey.4.use.active="1"
    softkey.4.use.dialtone="1"
    softkey.4.use.hold="0"
    />

    Any suggestions on where to start looking?
     
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