Call failed; Not found

Discussion in 'Android' started by styles, Dec 31, 2017.

Thread Status:
Not open for further replies.
  1. styles

    Joined:
    Dec 31, 2017
    Messages:
    1
    Likes Received:
    0
    I can make outbound calls from the web portal fine. I can't make them from the android phone. I receive "Call failed; Not found from the app. In the management portal the only log that's generated is
    ```Extension 000 is registered, contact: sip:000@10.134.240.95:50195;transport=TCP;rinstance=1-;ob;inst="xxx"```

    How can I debug this further?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,449
    Likes Received:
    282
    Hello @styles

    Is the issue only with outbound calls? Can you receive calls and call other extensions from the android client? If so the first thing you need to check is your outbound rules and if the call matches any of the outbound rules you have created.
     
Thread Status:
Not open for further replies.