Call Flow debugging for Queue

Discussion in '3CX Phone System - General' started by fber, Aug 21, 2017.

Thread Status:
Not open for further replies.
  1. fber

    Joined:
    Mar 7, 2017
    Messages:
    4
    Likes Received:
    0
    Hi!

    We are currently building a test deployment with call queues and often we need a way to reconstruct what happened based on logs (e.g. CDR). However, the CDR records a call that was made to a queue and passed between agents as several calls (e.g Agent1->reject, Agent2->reject, Agent3->answer = 3 calls). Is it somehow possible to correlate these separate calls with each other? Is there maybe even a better tool for troubleshooting than the CDR that allows detailed call flow debugging?
     
  2. AndreasPo_3CX

    AndreasPo_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Aug 10, 2017
    Messages:
    138
    Likes Received:
    12
    Hi @fber ,

    What you are describing would be extremely difficult/impossible to achieve through CDR, the values in the cdr.log do not have a unique-to-call identifier so you can correlate these calls. If you find a way that this would work for you, you can suggest it in our Ideas section of the forum where it can be up-voted by other users and can be evaluated by the appropriate department.
     
Thread Status:
Not open for further replies.