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Call Flow debugging for Queue

Discussion in '3CX Phone System - General' started by fber, Aug 21, 2017.

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  1. fber

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    Hi!

    We are currently building a test deployment with call queues and often we need a way to reconstruct what happened based on logs (e.g. CDR). However, the CDR records a call that was made to a queue and passed between agents as several calls (e.g Agent1->reject, Agent2->reject, Agent3->answer = 3 calls). Is it somehow possible to correlate these separate calls with each other? Is there maybe even a better tool for troubleshooting than the CDR that allows detailed call flow debugging?
     
  2. AndreasPo_3CX

    AndreasPo_3CX Support Team
    Staff Member 3CX Support

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    Hi @fber ,

    What you are describing would be extremely difficult/impossible to achieve through CDR, the values in the cdr.log do not have a unique-to-call identifier so you can correlate these calls. If you find a way that this would work for you, you can suggest it in our Ideas section of the forum where it can be up-voted by other users and can be evaluated by the appropriate department.
     
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