Call forbidden

Discussion in '3CX Phone System - General' started by nerosdk71, Jan 18, 2010.

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  1. nerosdk71

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    I am new to 3cx and testing to see if the company should invest in the system.

    I have setup a system in the company domain, and now I am sitting at home trying to use my softphome from 3cx. I can call from my cellphone, so incoming calls are working ok, but I can't call from my IP-softphone to my mobile. I get the error FORBIDDEN.

    This is the log. Any ideas?

    21:52:22.755 [CM503008]: Call(29): Call is terminated
    21:52:22.755 [CM502001]: Source info: From: "Søren Jensen"<sip:10@sip2.unotel.dk>;tag=912f4d6b<sip:40176672@sip2.unotel.dk>
    21:52:22.755 [CM503013]: Call(29): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 40176672@sip2.unotel.dk tid=12726075465caa43 cseq=INVITE contact=10@188.180.150.130:57048 / 2 from(wire)
    21:52:22.333 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:40176672@sip2.unotel.dk SIP/2.0
    Via: SIP/2.0/UDP 188.180.150.130:57048;branch=z9hG4bK-d8754z-72213b7ac61e7b58-1---d8754z-;rport=57048
    Max-Forwards: 70
    Contact: <sip:10@188.180.150.130:57048;rinstance=27aeb6c2f794ef69>
    To: <sip:40176672@sip2.unotel.dk>
    From: "Søren Jensen"<sip:10@sip2.unotel.dk>;tag=912f4d6b
    Call-ID: MWU5NmM2ZTNiNWEzY2RhNDVjMjE1NGE1MjE0MmEzNGU.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
    Supported: replaces
    User-Agent: 3CXPhone 4.0.10373.0
    Content-Length: 0
     
  2. leejor

    leejor Well-Known Member

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    Do you dial calls with 8 digits or do they want a few more digits at the beginning of the number, maybe a 0 ? Is the trunk showing as registered? Provider password and user name correct?
     
  3. mtaks09

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    did you create a outbound rule
     
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