Call forwarding not going into Attendant

Discussion in '3CX Phone System - General' started by loowee, May 12, 2010.

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  1. loowee

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    Thanks for reading my posts !!!

    Here is the setup of our system!

    When one call, it gets to the 101. It rings for 15 if no answer goes to 800 ( Automatic Attendant ).
    We did this by doing a "Ring Groups" ring time 15 seconds, prioritized hunt which rings only on 101,
    and after it connects to digital receptionist 800 if no answer.
    All goes purrrrfect !

    Sometime tho 101 user don't work. It's not always the same days... So we've tried forwarding the calls but to our disapointement it does not work how we would want !

    If 101 Call Forward to 105 :
    Calls come in, gets forwarded to 105, if 105 dont answer THEN the rules of the 101 ( or is it 105 ? ), no answers apply. (Which is totally COOL, that's how it's supposed to come in.)

    But what I'd want would be like this...
    If 101 call forward 105 :
    Calls come in, gets forwarded to 105, if 105 don't answer then the AA would pick up...

    Do any of you have any Ideas how we could pull this off ? :) Thanks a lot ! :D
     
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