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Call Forwarding to conference room

Discussion in 'Ideas' started by crmaddon.com, Aug 22, 2016.

Call Forwarding to conference room 5 5 1votes
5/5, 1 vote

  1. crmaddon.com

    Joined:
    Dec 19, 2008
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    Hi,

    we sometimes have the problem that we create a conference, the customers get the mail with the conference ID and so on, but the customers won´t join because they do not really understand how the whole system works.
    Most likely, they´ll call our general number then and they´ll ask if we can forward them to the conference and the only thing we can say is "unfortunately we can´t", so we have to forward them to the conference place, we´ll have to tell them that they need to dial the conference id, then call pound and so on.
    Wouldn´t it be nice if you could just forward people to a specific conferenc room directly from your IP-Phone or the Softphone Client on your machine ?
    That´s just an idea we thought might be useful for some of your customers.

    Best regards,
    Fabian Zimbalev
     
  2. danilobrambilla

    Joined:
    Nov 19, 2016
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    Our customers had been using this functionality on other pbx and they asked me to have the very same with 3CX. Hope this will be approved soon. Also I need of always on conference rooms with own ext number, or eventually direct dial to conference without being asked for name.