Hello All, At our firm we already had 3cx setup and there are a few requests that we've been unable to fulfill. First one- The executive assistants have Yealink T28's with an additional module installed, then need to be able to do the following When a call comes in from client a the exec. assistant picks up, client a says I need to speak to person A the exec. assistant says please hold, puts client a on hold, calls person A asks, they "do you want to speak to client a," they say yes at which the exec. assistant goes back to the call with client a and forwards them. I know the transfer can be done with a BLF. If I setup on the module BLF -> to person a, she wont be able to call the person by pressing their button on the module... so how do I do it? separate button? to do BLF and on the module set extensions? We're running 3CX V12 SP 6.2 Thanks for the help in advance.