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Hi!
We are using 12.5 version of Phone System; we use "hardware and software phones".
We have allready made custom solution, which queryies our CRM database on every incoming call and pops up customer data in case customer data is found in our CRM. This solution is attached to Behaviors functionality on software Windows Phone app. So basicaly this is a "client" solution attached to Windows phone app.
We would like to bring this a litle bit further - we would like to develop a "sw" that will be installed in one place (server) and will append Customer name to each incoming call (from outside).
Could someone please provide us more details (links) where can we read more about this?
Thank you,
Peter
We are using 12.5 version of Phone System; we use "hardware and software phones".
We have allready made custom solution, which queryies our CRM database on every incoming call and pops up customer data in case customer data is found in our CRM. This solution is attached to Behaviors functionality on software Windows Phone app. So basicaly this is a "client" solution attached to Windows phone app.
We would like to bring this a litle bit further - we would like to develop a "sw" that will be installed in one place (server) and will append Customer name to each incoming call (from outside).
Could someone please provide us more details (links) where can we read more about this?
Thank you,
Peter