call from winphone cti mode not hear ring

Discussion in 'Windows' started by ags, Dec 25, 2016.

Thread Status:
Not open for further replies.
  1. ags

    ags

    Joined:
    Jan 8, 2013
    Messages:
    9
    Likes Received:
    0
    3cx 15
    i have a cisco spa512g & winphone ( cti )
    if i call from cisco, i hear the ring
    if i call from winphone ( cti ), i not hear the ring
    in every way the call is done correctly

    with previus version 14 3cx It is working properly
    help me

    Giulio
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,586
    Likes Received:
    252
    To clarify...you are talking about lack of ring-back (tone)? is this affecting more than one extension? Is there audio when the called party answers? Is this on external and internal calls?
     
  3. ags

    ags

    Joined:
    Jan 8, 2013
    Messages:
    9
    Likes Received:
    0
    yes the problem is ring-back tone.
    yes the audio is when the caller answers
    the problem is on all extension, internal / external and only when i call through winphone ( cti )
    with winphone ( softphone ) is ok

    if I call with the cisco phone it's ok

    thanks
     
    #3 ags, Dec 26, 2016
    Last edited: Dec 26, 2016
  4. ags

    ags

    Joined:
    Jan 8, 2013
    Messages:
    9
    Likes Received:
    0
    help me .....

    thanks
     
  5. ags

    ags

    Joined:
    Jan 8, 2013
    Messages:
    9
    Likes Received:
    0
    in versione 14 it's ok .......................
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    5,514
    Likes Received:
    360
    With phones that have limited support like the Cisco phones, when used in CTI mode the phone will work with the MakeCall feature.

    When you start a call using “MakeCall” the desktop IP phone will be called from 3CX Phone System and on the phone’s display you will see “MakeCall”. After you pick up the handset the call will be placed on hold and a call to the destination is made from 3CX Phone System. Once the receiving end answers the call, music on hold will stop and the call will connect to the callee.
     
  7. ags

    ags

    Joined:
    Jan 8, 2013
    Messages:
    9
    Likes Received:
    0
    thanks,
    at this point back on the 14 .....
    the tone ring it is necessary.
     
Thread Status:
Not open for further replies.