Call Hang-up after 30 seconds

Discussion in '3CX Phone System - General' started by mrosenb, Aug 28, 2007.

  1. mrosenb

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    I built for evaluation purposes a small (4 PCs) windows XP network, using static IPs and windows workgroup to connect the computers.

    I used the free IP-PBX edition and 4 softphones by counterpath (the Bria 2.1)

    I am able to perform calls from any extension to any extension, however the connections brakes after 31 seconds.

    For debug purposes I replaced the 3CX PBX with another freeware PBX (AXON) to find if there are any hidden net or softphone problems, however the connections worked flowlessly and do not brake.

    Does anyone have a clue?
     
  2. archie

    archie Well-Known Member
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    Do you have more than one network interface on the box running 3cx server?
     
  3. mrosenb

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    Yes. I have two.

    One is a regular LAN. The second one is WLAN and is disabled
     
  4. SY

    SY Well-Known Member
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    It is easier to use logs of PBX for debug purposes.
     
  5. mrosenb

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    Thanks for the tip.

    Enclosed is the related log-file

    Time Function Message
    10:34:39.359 StratLink::eek:nHangUp [CM104001] Call(14): Ext.102 hung up call; cause: unknown
    10:34:07.281 CallLegImpl::eek:nConnected [CM103001] Call(14): Created audio channel for Ext.103 (128.128.10.3:8532) with third party (128.128.10.2:7420)
    10:34:07.281 StratInOut::eek:nConnected [CM104005] Call(14): Setup completed for call from Ext.102 to Ext.103
    10:34:07.281 CallLegImpl::eek:nConnected [CM103001] Call(14): Created audio channel for Ext.102 (128.128.10.2:7420) with third party (128.128.10.3:8532)
    10:34:03.203 CallConf::eek:nProvisional [CM103003] Call(14): Ext.103 is ringing
    10:34:02.734 CallConf::eek:nIncoming [CM103002] Call(14): Incoming call from 102 (Ext.102) to sip:103@128.128.10.1


    Based on the above, does anyone have any further tips
     
  6. SY

    SY Well-Known Member
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    Do you hear audio on both phones for such call?

    1. Set "Verbose" logging level and restart "3CX PhoneSystem" service.
    2. Make this call.
    3. Generate support info. (Support page in interface)
    4. Send support package to me. (address in private message)

    It looks like a phone configuration problem. With logs I will be able to specify reason more precise

    Regards
     
  7. mrosenb

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    Yes, both side can hear each other properly as long as the call is connected.

    Related to the additional data, I will be able to gather this data in a day or two.

    Thanks for your help
     
  8. SY

    SY Well-Known Member
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    Ok. Hopefully, we will resolve this problem.
     

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