Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Call History of Redirected or Pickuped calls

Discussion in 'Windows' started by Frank D, Oct 28, 2015.

Thread Status:
Not open for further replies.
  1. Frank D

    Frank D New Member

    Oct 6, 2014
    Likes Received:

    we love to use the Pickup-Feature (e.g. with Yealink phones and BLF keys) or forwarding calls using the status. Unfortunately, redirected or pickuped calls do not show up in the Callhistory of 3cx (e.g. 3cx phone for Windows). It is really important for people here, to know who called them. Most people here have opted not to use Call Pickup and forwarding functionalities, because this info is even more important to them, than the forwarding/pickup features. People are using the forwarding feature of the telephone instead, because the phone has a nicely working "redirected" call history. We want to roll out Sofphones, especially for Smartphones soon, so we are looking for another solution.

    Am I missing some configuration option to make those calls show up in the call history?

    Are there some features added in V12.5 or V14 in this regard? We will upgrade soon, but I couldn't find anything releated in the release notes.

    How are you dealing with this?

    Best regards Frank
Thread Status:
Not open for further replies.