Call Hold Call Parking and Queues

Discussion in '3CX Phone System - General' started by petewatterschats, Apr 9, 2016.

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  1. petewatterschats

    petewatterschats New Member

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    If I park a call where does it go

    What is the difference between putting a call on hold and parking the call or are they the same thing

    If I park a call does that call only belong to me or can any one doing a *1 pickup a parked call get my call

    What happens when some one does a *20* to pickup a call, which is different than *1 pickeup a parked call

    Are queues and shared parking different
     
  2. leejor

    leejor Well-Known Member

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    In general, putting a call on hold means that you are going to go back to that call, generally on the same phone. Parking the call usually means that someone else is meant to retrieve it, after, perhaps , being paged. But you can pick up a parked call if you want to move to another set.

    A queue is a different animal altogether. Caller go into a queue, listen to a message, and are then placed on hold until an "agent" becomes available. We have all encountered queues when calling large businesses and hearing..."all agent are busy, your call is very important to us, please continue to hold"... then listen to music for 20 minutes.
     
  3. petewatterschats

    petewatterschats New Member

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    How Do I Place a call on Hold and Then Pickup the call on Hold
    In dial codes I see only an option to park a call *0 in my case and Pick up a parked call *1 in my case

    If I park a call, then page someone to pick the call up, how do they pickup the specific call since there can be more than one parked call

    Thanks
     
  4. leejor

    leejor Well-Known Member

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    It's going to depend on the set you are using.

    On a multi-line VoIP set, there is usually a hold key so you can take another call. On a single analogue set using an ATA, then you may have to use hook flash and "star" codes, which for some functions can vary from one model to another. Some have an "internal" hold.

    As far as "parking", you specify the Parking Orbit Number when parking then retrieving a call from another number.

    See...

    http://www.3cx.com/blog/extension-user- ... ial-codes/
     
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