Call issue on conference phone

Discussion in '3CX Phone System - General' started by alanbarry5376, Feb 4, 2015.

Thread Status:
Not open for further replies.
  1. alanbarry5376

    Joined:
    Jan 21, 2015
    Messages:
    4
    Likes Received:
    0
    Hi
    We are having an issue with our Konftel conference phone where when you make a call it start to ring straight away on the konftel but the phone you are ringing doesn't ring
    We have tried re-provisioning it change ports cables switches etc but no joy
    Do you know what could be causing this problem

    Thanks in advance
    Alan
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,083
    Likes Received:
    61
    More detail is needed.

    This is like saying "My car, an Audi, does not work. What can be wrong? We turn the starter and hear it try, but the car does not start".

    Where is the other phone, internal or external? Do you have any logs you can post? Is the Konftel able to make a call anywhere? Is it registered? Can you call a Digital receptionists and hear audio, voice mail?
     
Thread Status:
Not open for further replies.