Call Log Reporter fails to open

Discussion in '3CX Phone System - General' started by gmr, May 26, 2011.

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  1. gmr

    gmr

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    Installation of PBX on Windows 7 Prof has gone well except for call reporter. Have uninstalled and reinstalled repeatedly. Continue to get failure to open with below description. Anyone else with this problem? Any thoughts on correcting it?
    Thanks

    Description:
    Stopped working

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: 3cxcalllogsreporter.exe
    Problem Signature 02: 8.0.0.15857
    Problem Signature 03: 4d89a775
    Problem Signature 04: 3CXCallLogsReporter
    Problem Signature 05: 8.0.0.15857
    Problem Signature 06: 4d89a775
    Problem Signature 07: 1d
    Problem Signature 08: 4c
    Problem Signature 09: System.TypeInitialization
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

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  2. gmr

    gmr

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    Problem appears to relate to cassini install. Attempting to change xml file per troubleshooting instructions but repalcement file not available. Has file been moved or has this process become outdated?

    See Below


    Troubleshooting Cassini Web server Issues
    Submitted by Leonidas Georgiou on November 9, 2009 – 4:18 pmNo Comment
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    When using 3CX with Cassini, you may encounter situations where the Web Interface or the Web Service stops running and you have to restart the 3CX services to get it running again, or where the 3CX Webserver service fails to start. To be able to resolve this issue you need to do the following

    Go to Start / Run and type %allusersprofile%
    Locate a folder named Ultidev, double click on this folder and open the folder named Cassini.
    Inside the Cassini folder you will see an xml file named CassiniMetabase.xml. Delete this file
    Download the attached file below and place it in this location.

    Note: The physical path tag must be changed to the path that matches the location of the Http folder on your 3CX PBX Machine.
    The below extract gives an example of a PBX installed in the default location on a Vista / Server 2008 / Windows 7 operating systems. For Windows XP and Server 2003 machines, the Physical Path tag needs to be modified accordingly.
    Example (contents of the attached CassiniMetabase.xml)
    <?xml version=”1.0″ encoding=”utf-8″?>
    <CassiningMetabase xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=”http://www.w3.org/2001/XMLSchema”>
    <Application FrameworkVersion=”2.0″ KeepRunning=”true”>
    <PhysicalPath>C:\ProgramData\3CX\Data\Http\Interface\myPhone</PhysicalPath>
    <Port>5000</Port>
    <Name />
    <Description />
    <DefaultDocument>index.aspx</DefaultDocument>
    <ApplicationID>7abee8ec-5ffa-23f4-b881-6441d5b7c1e9</ApplicationID>
    </Application>
    <Application FrameworkVersion=”2.0″ KeepRunning=”true”>
    <PhysicalPath>C:\ProgramData\3CX\Data\Http\Interface</PhysicalPath>
    <Port>5481</Port>
    <Name />
    <Description />
    <DefaultDocument>index.aspx</DefaultDocument>
    <ApplicationID>7abee8ec-5ffa-45f4-b881-6441d5b7c1e9</ApplicationID>
    </Application>
    <Application FrameworkVersion=”2.0″ KeepRunning=”true”>
    <PhysicalPath>C:\ProgramData\3CX\Data\Http\Interface\ivr</PhysicalPath>
    <Port>5484</Port>
    <Name />
    <Description />
    <DefaultDocument>ivr_start.aspx</DefaultDocument>
    <ApplicationID>7abee8ec-6cca-45f4-b881-6441d5b7c1e9</ApplicationID>
    </Application>
    </CassiningMetabase>

    Go to Services.msc and start the Ultidev Cassini Web server.
    Confirm that the service is started and that it remains started. (Press F5 to confirm that it remains started. If after 1 minute it is still started, then the issue is fixed)
    Also check event viewer / application for any events posted by Cassini.

    This concludes one of the most common issues regarding Cassini service that fails to work properly
    You can download a sample Cassini Metabase file from here. This shows an example of how the cassini metabase xml is structured.
     
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