Call Log

Discussion in '3CX Phone System - General' started by ansu2723, Apr 22, 2009.

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  1. ansu2723

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    Why?
    In the latest version 3cx have changed the teqnique how they write to the call log. Before they wrote to the log instantly. Now it takes a couple of seconds after the call has ended.

    We used the log to let our callcenter application tell us that it was an incoming call and it looked in our database who had that number.

    Anyone who can help me find out an other tequniqe to get all information about the call instantly when it happends?

    I dont like when they make changes like this. This puts our system upside down.
     
  2. amygoda

    amygoda Member

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    I'm using v 7.0
    without delay
    what is your version
     
  3. galal202

    galal202 New Member

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    Hello,
    I have the same issue
    it's very big problem for me
    because I take CID from it before answer
    I hope that does not go on like this
     
  4. Nick Galea

    Nick Galea Site Admin

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    You have to use documented APIs.

    If you want to get a notification upon receiving a call, you can use the CRM API.

    If you are digging around in the database directly, then for sure you will have problems when new versions are released. Again, use the documented API
     
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  5. galal202

    galal202 New Member

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    Hello Nick Galea,
    Thank you
    I wonder Why not be as it was
    I hope to return as it was
    Because my software are dos software
    so I can only read from txt file

    Thank You Again
    Best Regards
    Galal Hazem
     
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