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Solved Call number on history drops call

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daneke

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May 8, 2017
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I have a dozen Htek 862 with blind transfer.
All but one phone works fine.
With the problem phone when using headset if I choose to dial a number from history the phone disconnects. If using handset or speakerphone it works fine.

Current 3CX with all patches.
 
Hello @daneke

Although this does not look like a phone system issue since this is the only device with this behaviour, have you tried resetting the phone and re-provisioning in case something has gone wrong? Are you using a custom template on this device perhaps?
 
That worked...thanks
 
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