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Solved Call number on history drops call

Discussion in '3CX Phone System - General' started by daneke, Aug 30, 2017.

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  1. daneke

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    I have a dozen Htek 862 with blind transfer.
    All but one phone works fine.
    With the problem phone when using headset if I choose to dial a number from history the phone disconnects. If using handset or speakerphone it works fine.

    Current 3CX with all patches.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @daneke

    Although this does not look like a phone system issue since this is the only device with this behaviour, have you tried resetting the phone and re-provisioning in case something has gone wrong? Are you using a custom template on this device perhaps?
     
  3. daneke

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    That worked...thanks
     
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