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At least I think that's my issue.
I have the latest version of 3cx (commercial). I am using Aastra 6753i phones. I have 5 physical PSTN lines coming into my server through a Sangoma A200 Gateway. I can make outgoing calls and am receiving incoming calls for all physical phone lines.
Here are my questions. I think they may be the result of my misunderstanding of a SIP system as compared to a traditional PBX (Which is what I am replacing).
1. When I make an outgoing call, the system seems to pick the first avaiable PSTN line irregardless of which 'Line' button I press on the phone.
2. When someone is on Line 1 on another phone, the light for Line 1 does not light up on other phones (like it would on a traditional system)
3. If I answer a call on a phone on Line 1, and then place that call on hold, I cannot go to another phone and pick the call up on Line 1.
4. Is there a way to know which line the incoming call is coming in on? They all go to the first available 'Line'. I have three different divisions to my business with separately published phone number, but all coming into this system. I would like to be able to answer calls on physical 'Line 1' as one division, Line 2 as the other, Line 3 as the other. But I don't know which line a phone call is coming in on at any given moment.
I believe, like I said, this is somewhat normal, and that I need to setup blf to show status of lines, call parking to answer calls on other extensions, and ring groups to fix #4.
If I am thinking right, please let me know and if you can point me in the right direction, I would appreciate it. If I've got it all wrong, please let me know. If you know where I can get more info on this, lmk. I've read the manuals for 3cx and my phones, and a lot of this blog, but still can't find the answers.
Thanks in advance
I have the latest version of 3cx (commercial). I am using Aastra 6753i phones. I have 5 physical PSTN lines coming into my server through a Sangoma A200 Gateway. I can make outgoing calls and am receiving incoming calls for all physical phone lines.
Here are my questions. I think they may be the result of my misunderstanding of a SIP system as compared to a traditional PBX (Which is what I am replacing).
1. When I make an outgoing call, the system seems to pick the first avaiable PSTN line irregardless of which 'Line' button I press on the phone.
2. When someone is on Line 1 on another phone, the light for Line 1 does not light up on other phones (like it would on a traditional system)
3. If I answer a call on a phone on Line 1, and then place that call on hold, I cannot go to another phone and pick the call up on Line 1.
4. Is there a way to know which line the incoming call is coming in on? They all go to the first available 'Line'. I have three different divisions to my business with separately published phone number, but all coming into this system. I would like to be able to answer calls on physical 'Line 1' as one division, Line 2 as the other, Line 3 as the other. But I don't know which line a phone call is coming in on at any given moment.
I believe, like I said, this is somewhat normal, and that I need to setup blf to show status of lines, call parking to answer calls on other extensions, and ring groups to fix #4.
If I am thinking right, please let me know and if you can point me in the right direction, I would appreciate it. If I've got it all wrong, please let me know. If you know where I can get more info on this, lmk. I've read the manuals for 3cx and my phones, and a lot of this blog, but still can't find the answers.
Thanks in advance