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Call parking issue

Discussion in 'Windows' started by bigfish, Jun 27, 2012.

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  1. bigfish

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    Hi, we're testing 3CX on our Polycom VVX500 phones and call park/unpark is working but it has a small issue. We're not sure if it happens on other IP phones. Here is our situation:
    - User 1 parks Caller 1 on a shared park key.
    - User 2 parks Caller 2 on the same park key.
    - Caller 2 will be connected to Caller 1.

    Is there a solution to this issue?

    Shawn
     
  2. craigreilly

    craigreilly Well-Known Member

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    Our issue is different.
    Caller 1 stays in the Park
    Caller 2 ends up in LaLa Land.

    We use SP1 thru SP5 for a total of 5 spots. Green when available, Red when in use. But occasionally someone hits the wrong button and does this. We are on Yealinks. They confirm the issue and are working on a fix for a near firmware release.
     
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  3. bigfish

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    Thanks for your reply, craigreilly. Did you mean 3CX will fix this on the next update? Or an update from Yealinks?

    Shawn
     
  4. SY

    SY Well-Known Member
    3CX Support

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    Update of Yealink firmware.

    Your phone (Polycom VVX500) uses (semi)attended transfer procedure to place call on shared parking place.
    You need to find a way to change it to blind transfer (as it works on IP series)
     
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  5. abners

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    Our issue is different.[​IMG]
     
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