Call Pick-Up *20* To pick up External Calls only option

Discussion in 'Ideas' started by veiliant, Feb 9, 2017.

  1. veiliant

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    An option within 3cX to have call Pick-Up *20* only pick up external calls.

    Call comes to Ring Group, no one was available to get it, *20* at another extension was used, and it picked up an internal call, thus missing the External call.
     
  2. layton

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    Did you *20* a ringing extension or the ring group? We have a client where a few users want to be able to answer inbound external calls if no one else is answering, but they don't want to be part of the ring group. We programmed a button on their phones that picks up the ring group (*20* + the ring group number). That has worked well and eliminates the chance of picking up an internal or direct call ringing into a specific extension.
     
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  3. veiliant

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    Thanks we'll give that a shot, its a little tricky as we have a receptionist, backup receptionists and then just some secondary backup receptionists as all calls need to be answered. so goes into 2 ring groups, not sure if that would work once it gets into the secondary backup ring group.