Call pickup groups

Discussion in '3CX Phone System - General' started by Jimbo_, Jun 25, 2014.

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  1. Jimbo_

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    Hi,

    Is there a way to create call pickup groups? I understand you can do *20* but this picks up the first available call. *20*<extno> picks up call on the handset that's ringing but in order for this to work a department would have to know everyone extension number in that group. Is there a way to create "Department A" and anyone in that group can only pickup that groups calls so someone in "Department B" doesn't accidentally pickup a call from A etc?

    Thanks

    Jimbo
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Try go Settings / Advanced / Custom Parameters / search for parameter LIMIT_PICKUP_TO_GROUP, switch value to 1.
    Restart services.
     
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  3. Jimbo_

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    Hi,

    I worked this out in the end. In Settings > Global Options is a choice for "Limit Call Pickup to calls received in their extension group". I ticked this and made sure "Perform operations" was unchecked in the Default group but checked in the department extension groups.

    Cheers,

    James
     
  4. pj3cx

    pj3cx Active Member

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    Perfect.
     
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