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Call pickup history on Yealink

Discussion in '3CX Phone System - General' started by sona1, Jan 6, 2016.

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  1. sona1

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    Hi all,

    I have an issue which does not seem to happen with Cisco 504G but with Yealink phones (T23G in this scenario)

    If a call comes through onto a specific DDI, another caller uses *20* to pick up the call.

    There is no history of this call under call history on either phones. But on the cisco a missed call appears when the call is taken from an extension.

    The history appears on a call report but this is not ideal. Does anyone have a solution to this problem?

    3CX 14 SP2, Yealink is on the latest .70 firmware which was upgraded through 3CX. Please help
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    When you *20* from another phone, the initial phone that is ringing receives a CANCEL message with a reason of "call answered elsewhere" or something along those lines.
    Most of the phones when they see this they do not show a missed call as they call was not lost, it was answered just by someone else.

    I don't know of a parameter in the phones UI that might change this behavior but it might be good idea to also post a question on the Yealink forums as well as. I say this because the reason cannot be disabled from the 3CX Phone System somehow, but maybe you can tell the phone to ignore it somehow.
     
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