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Call pickup not showing caller ID

Discussion in '3CX Phone System - General' started by cshaw, Jan 20, 2015.

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  1. cshaw

    Oct 7, 2014
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    I have recently migrated our 3CX from a Windows 8.1 VM to a Windows Server 2012 R2 VM. During this process, I used the backup utility to copy all the settings across.

    Before the move, when I dialed *20* to pickup another user's call, the phone would show me the caller ID of the incoming call.

    Since this move, I do not get the caller ID, all I get on the display is *20*.

    I have upgraded to the latest version of 3CX with no change.

    Does anyone know how to resolve this?

    Kind Regards,
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