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Call Pickup

Discussion in '3CX Phone System - General' started by Dan_L, Feb 27, 2008.

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  1. Dan_L

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    Hi,

    We have a 3cx phone systems using Snom 360 handsets, is it possible to pick up a call that is rining to another extension?

    Many thanks
    Dan
     
  2. Costas3CX

    Costas3CX New Member

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    Hello sir

    Yes it is possible. To pickup a call from a ringing extension you just have to press *20*XXX where the XXX is the extension that is ringing.
    You can press just *20* if you want, but that just picks up the first of any ringing calls, not necessarily the extension that is ringing if more than 1 extensions are ringing at the same time.

    Please have in mind that *20* dialcode is configurable from the ini file under the dialcodes section.

    Also have in mind that if the call originates from a ring group, that you will not be able to pick it up with *20*XXX if XXX is the extension, and in that case you will need to pick it up with *20* or *20*YYY where YYY is the number of the ring group.

    Finally this feature is only a commercial version feature so its not available in the free version.

    Here is a comparison between the free and commercial version to be able to see the benefits of purchasing the software. http://www.3cx.com/phone-system/edition-comparison.html

    Regards
     
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