Call Pickup

Discussion in '3CX Phone System - General' started by Michael Knutson, Aug 4, 2017.

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  1. Michael Knutson

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    Running V14.

    We know that we can use the *20*(extn#) to pick up a call. Or use *20* to pick up the first ringing call. We have a system with 8 locations with VPN from remote offices to the main office. The Main office would like to use just *20* and pick up first ringing call. Is there a way to do this just for that office and not pickup a call from the other offices?

    Thanks for the help.

    Michael
     
  2. V..

    V..

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    Hi Michael,

    You can acheive this by separating the offices into separate groups within the PBX.
     
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  3. Saqqara

    Saqqara Well-Known Member

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    As above, you probably need to tick 'Limit Call Pickup to calls received in their extension group' under Settings -> PABX
     
  4. Michael Knutson

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    That sounds right. But correct me if I'm wrong. If I break all the offices into their own groups that would break the "Receptionists" from seeing all the active calls for the whole system?
     
  5. V..

    V..

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    Hi Michael,

    Not if the receptionists were included in each of the groups
     
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