Hi, I have been informed by our sales manager that he had to abandon a conference call in our meeting room, because the 3cx softphone isn't working properly. He said the client claimed that they sounded like "Dalek". Lol Anyway, they tried calling 3 times but with no luck! They had closed down all other programs that was running and disconnected and reconnected the microphone etc, but nothing seemed to work. Is taking the trace using wireshark the right way to approach this? Any ideas on what the issue might be? and how to go about with the troubleshooting? Since I'm new to this field, I have no idea on how to go about this one. Thanks.