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Call queue and ring group voicemail

Jarek

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May 29, 2018
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I think it would be a good idea to have a Call queue or ring group Voicemail with an option to pick extensions in queue who is going to get on phone notification about missed calls or VM's.
 
Upvote 5
I have the same issue, that we cannot decide who is getting a missed call notification on ring group calls or forwardings to ring groups.
 
This feature would simplify call queue voicemail issues significantly. Even if they were accessible in the queue wallboard, web app, or windows app that would make all of our call center employees happy. For example We have a call center that has agents in three offices, when a voicemail is left it goes to a group email box and we are able to see that the message is read but we have to have a separate workflow outside of the phone system for handling these voicemails rather than being able to address them directly from the system.
 

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