- Joined
- Apr 20, 2016
- Messages
- 120
- Reaction score
- 35
Is there a way to disable the zero out options per mailbox or system wide? I'm seeing callers ring into one of the queues, SLA is reached the caller is sent to manager's extension, if he doesn't pick up the call it goes into his mailbox and callers are zeroing out and getting to people not in the Call Center. This also happens if I set the destination to Ring Group or Queue mailbox.