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Call Queue - estimated waiting time

Discussion in 'Ideas' started by VictorSP, Feb 6, 2018.

Call Queue - estimated waiting time 4.9 5 19votes
4.9/5, 19 votes

  1. VictorSP

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    Hello,

    Now 3CX offers the option "Announce Queue position to caller" in Call Queues. Some customer request also being able to play a prompt with estimated waiting time until an agent will answer the call.

    What do you think?

    Thanks.
    Víctor
     
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    naveensenapathy likes this.
  2. Rodrigo Silván

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  3. Luis C

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  4. Richard Zuiderwijk

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  5. Joakim Ribb

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    +1 and also please add the option "this queue is being served by X agents". If i call in and are at numer 20 I would like to know that there are 10 agents serving the queue
     
  6. CodeTwo

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  7. Andrew Johnson

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  8. Lucas Moreira Javorouski

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  9. Brian Buell

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  10. VictorSP

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    UP!
     
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  11. dcourtney

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