Call Queue Login/Out Toggle with Status

Discussion in 'Ideas' started by phintec, Apr 7, 2018.

  1. phintec

    Joined:
    May 20, 2014
    Messages:
    5
    Likes Received:
    2
    I cannot believe a system as capable as 3CX and phones as flexible as Yealink T4 and T5 series cannot have a single button assigned to "toggle" the Queue status along with the BLF light to indicate logged in.

    Asterisk has this capability with Yealink as I found here https://community.spiceworks.com/ho...phone-to-log-in-log-out-and-show-queue-status

    Is this just lack of interest or is it impossible and I just have expectations too high? I understand that 3CX is not Asterisk but certainly this is possible with some development.

    --Todd
     
  2. voiptoys

    voiptoys Member

    Joined:
    Feb 13, 2013
    Messages:
    332
    Likes Received:
    66
    It is possible to create a Call Flow Designer (CFD) application to toggle an extension in / out of all queues. However, we do not have the ability to have the BLF show the current status with a light using either the CFD or the Call Control API. There may be a way to do this for a specific phone such as the Yealink T4 or T5 series, but nothing native to 3CX.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...