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Call Queue Login/Out Toggle with Status

Discussion in 'Ideas' started by phintec, Apr 7, 2018.

Call Queue Login/Out Toggle with Status 5 5 1votes
5/5, 1 vote

  1. phintec

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    I cannot believe a system as capable as 3CX and phones as flexible as Yealink T4 and T5 series cannot have a single button assigned to "toggle" the Queue status along with the BLF light to indicate logged in.

    Asterisk has this capability with Yealink as I found here https://community.spiceworks.com/ho...phone-to-log-in-log-out-and-show-queue-status

    Is this just lack of interest or is it impossible and I just have expectations too high? I understand that 3CX is not Asterisk but certainly this is possible with some development.

    --Todd
     
  2. voiptoys

    voiptoys Active Member

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    It is possible to create a Call Flow Designer (CFD) application to toggle an extension in / out of all queues. However, we do not have the ability to have the BLF show the current status with a light using either the CFD or the Call Control API. There may be a way to do this for a specific phone such as the Yealink T4 or T5 series, but nothing native to 3CX.
     
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  3. Tifoso

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    Hi,

    are other phones available to toggle the status of the queue?

    BR, Tifoso
     
  4. voiptoys

    voiptoys Active Member

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    From the perspective of 3CX, the situation is the same regardless of phone.
     
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  5. Tifoso

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