Call queue max wait time not being enforced

Discussion in '3CX Phone System - General' started by Staunch_Dan, Jan 21, 2010.

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  1. Staunch_Dan

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    Hello,

    I am having a problem with my 3cx phone system where the max wait time for our call queue is not being enforced, causing the queue to go on forever. I have changed the time to as low as 10 seconds, reduced the queue to 1 phone, tried that phone busy and free and every time I get different results. When the wait time was 10 seconds, I had the if no answer action kick in after 2 minutes, but I have also waited on the queue for 15 minutes. Has anyone had similar experiences? Any idea how to fix? If additional information is needed, please let me know. Thanks.
     
  2. Staunch_Dan

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    Bump, any ideas?
     
  3. SY

    SY Well-Known Member
    3CX Support

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    Hi,

    The ideas are here
    http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html

    Description of call scenario, participants (devices), queue configuration and log (better verbose)...

    Thanks
     
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