TSlocum
Customer
- Joined
- Oct 15, 2013
- Messages
- 215
- Reaction score
- 16
Is it possible to somehow have overflow calls in a queue connect to another office over a bridge? If one office is understaffed and the other overstaffed, we'd like to be able to send extra calls to the overstaffed office.
I tried creating a dummy extension in the queue which forwards to the second office but that didn't work. The other option I looked at is the "destination if no answer" but that doesn't really fit the need.
Is there some other way to do this?
I tried creating a dummy extension in the queue which forwards to the second office but that didn't work. The other option I looked at is the "destination if no answer" but that doesn't really fit the need.
Is there some other way to do this?