Hi, this might be a very obvious configuration but I'm going to get depressive because it doesn't work the way I want. We have some agents here. 10 People have to be in a queue, depending on our internal arrangement. One of them is the "prime" another one is the backup agent. Means, if the first one is not on his desk or not able to take a call, the backup agent should get the call. This can't be done with one queue because there is no polling strategy for this. Who is prim and backup is something that we know, but not the 3cx System. prioritized hunt does not work because I would have to change the order of the agents every week. 1. I thought about seting up 2 queues with all agents. Depending on what he should be, he has to Login in the correct Queue. As I found out, there is just a Login/logout functionality. So, I can not specify the Groups. 2. What I tried next is, Forward the call, depending on the Status (available, out of Office, albailable 2..) to the other Queue. That just works for externals and internal calls, but not if the call is comming from the Queue itself. Is that really so abnormal? How can I realise such a "backup" szenario?