Hi Guys, Need some help, On my 3cx V15(had been upgraded since v10) users in a queue can transfer the call to themselves. By either right clicking tranfer or dragging the call to themselves all of this in 3cx for windows cti mode. User rights are only: They do not have this one: Perform operations on active calls to group members (divert, transfer, pickup) or any below it. I want to prevent them from grabbing calls from the queue and wait till phone rings. Basically they are grabbing the queue call that are meant to be distributed evenly which is set to :Longest Waiting for the queue. Any help would be greatly appreciated!