Good Day, Our current phone system allows us to record client calls only when they come in through the call queue and the agent is logged on. A user initiated call from their extensions is not. From what I can see in the latest version of v15 Call Queues cannot be recorded. Only individual extensions can be set to record. Recording someone having a fight with their wife won't go over well with our customer support team and might be seen as a deal breaker to some. Can call queues be set to record as I described in the first paragraph? If not, why not and when can we expect to see this in 3CX. Thanks.